Show Home Open – Tuesday to Saturday 10am–3pm Book your viewing appointment today by calling 01621 861 559

A vibrant and caring community for the over 55's.

The Customer Portal

The best way to keep up to date with your new purchase and living at Burnham Waters.

A guide to the Burnham Waters customer portal

The customer portal gives purchasers a single point of reference for the entire buying process and supports them throughout their time living at Burnham Waters.

The customer portal is full of information relevant to your specific requirements and leads the way for a transparent, approachable and professional service between us and you.

Communication with our customers is essential and we want our residents to feel connected with us. With community at the heart of our project, effective communication has always been the catalyst for our customer portal.

You can access the portal on any Apple or Android device.

You can also log in via the portal website link. At Burnham Waters, we’ve designed our app to offer you ultimate convenience and endeavour to make your retirement living transition as easy as possible.

Customer portal features

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A smooth user experience

The drop-down menu allows you to quickly access different categories.

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My documents

In this section you can find all the documents related to your reservation, including the sales contract and home customisation documents.

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Purchaser journey

Keep up to date with each step of your journey in detail and in real time.

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The messaging tool allows you to ask questions, as well as send and receive documents directly with Burnham Waters.

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Once you’ve reserved your property, find information concerning build site progress, and any news about your homes construction.

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Personalise your property! In this tab you will discover the available choices to bespoke your home.

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In this section you can find information concerning the development, the purchasing process, and more.

The Burnham Waters Customer Portal is for the exclusive use of purchasers and residents.


The team have been so patient and understanding with my elderly parents. Although we haven’t been through a purchase yet we are hoping that will come. Nathan and his team have been accommodating, kind and very knowledgable throughout our dealings with them so far. Highly recommend.

Christina Sheilds

Having been met by Nathan we followed him onto the estate and was introduced to Jamie. His truly inspirational concept for a community development have left us wanting to be part of it. Loved the bungalow and once inside we able to see for ourselves the high spec and generous size rooms. Every aspect appears to have been thought about carefully and we are looking forward to seeing the 3 bedroom show home.

Mrs Moss

The property exceeded expectations. My wife and I appreciate how generous you were with your time with us. It’s a great, well thought out and designed development for the over 55’s.

Mr & Mrs Francis

Completely blown away with the spaciousness of the layout of the estate and the beautifully presented bungalow. I can’t thank you enough for the all the advice and information the team at the bungalow gave coupled with the help and genuine understanding and help with our particular issues.

Mr & Mrs Allix


Call the sales team on 01621 861 559

Or complete the enquiry form
on our contact page.

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